ISO 9001 2000 Headings

Here is a list of the categories and individual areas covered by ISO or QMS systems. By studying the list, you can see that every element involved in Quality Management Systems are accounted for, within the list. The list of items may not completely apply to all companies and unlike earlier ISO systems, there now exists some flexibility. Allowing any company to both, apply and succeed, in qualifying for certification of ISO 9001 2000 and apply the process to their individual company’s needs.

 

The value in qualifying -and complying with the practise of using this system, will promote the company’s development and confirm to all Clients, that you are capable of interacting to qualified standards of approach. This approach can not be overstated and whilst there may be some, who have ISO certification and are not making best use of its value and importance. There are many companies, who value its importance as a quality management system and prosper by their adherence. Whilst looking over the list, it may at first, seem off putting when considering the development of your company. With thoughts which you can be forgiven for thinking, ‘would my company require the majority of these elements before my business will become successful’. The answer is yes.

ISO 9001:2000 Headings List

ISO 9001:2000 Headings

 

1 Scope

1.1 General

1.2 Application

 

2 Normative reference

3 Terms and definitions

4 Quality Management System

4.1 General requirements

4.2 Documentation requirements

4.2.1 General

4.2.2 Quality Manual

4.2.3 Control of documents

4.2.4 Control of records

 

5 Management responsibility

5.1 Management commitment

5.2 Customer focus

5.3 Quality policy

5.3 Planning

5.3.1 Quality objectives

5.3.2 Quality management system planning

5.5 Responsibility, authority and communication

5.5.1 Responsibility and authority

5.5.1 Management representative

5.5.2 Internal communication

5.6 Management review

5.6.1 General

5.6.2 Review input

5.6.3 Review output

 

6 Resource management

6.1 Provision of resources

6.2 Human resources

6.2.1 General

6.2.2 Competence, awareness and training

6.3 Infrastructure

6.4 Work environment

 

7 Product realisation

7.1 Planning of product realisation

7.2 Customer-related processes

7.2.1 Determination of requirements related to the product

7.2.2 Review of requirements related to the product

7.2.3 Customer communication

7.3 Design and development

7.3.1 Design and development planning

7.3.2 Design and development inputs

7.3.3 Design and development outputs

7.3.4 Design and development review

7.3.5 Design and development verification

7.3.6 Design and development validation

7.3.7 Control of design and development changes

7.4 Purchasing

7.4.1 Purchasing process

7.4.2 Purchasing information

7.4.3 Verification of purchased product

7.5 Production and service provision

7.5.1 Control of production and service provision

7.5.2 Validation of processes for production and service provision

7.5.3 Identification and traceability

7.5.4 Customer property

7.5.5 Preservation of product

7.6 Control of monitoring and measuring devices

 

8 Measurement, analysis and improvement

8.1 General

8.2 Monitoring and measurement

8.2.1 Customer satisfaction

8.2.2 Internal audit

8.2.3 Monitoring and measurement of processes

8.2.4 Monitoring and measurement of product

8.3 Control of non-conforming product

8.4 Analysis of data

8.5 Improvement

8.5.1 Continual improvement

8.5.2 Corrective action

8.5.3 Preventive action