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ISO 9001 2000 Headings

Here is a list of the categories and individual areas covered by ISO or QMS systems. By studying the list, you can see that every element involved in Quality Management Systems are accounted for, within the list. The list of items may not completely apply to all companies and unlike earlier ISO systems, there now exists some flexibility. Allowing any company to both, apply and succeed, in qualifying for certification of ISO 9001 2000 and apply the process to their individual company’s needs.


The value in qualifying -and complying with the practise of using this system, will promote the company’s development and confirm to all Clients, that you are capable of interacting to qualified standards of approach. This approach can not be overstated and whilst there may be some, who have ISO certification and are not making best use of its value and importance. There are many companies, who value its importance as a quality management system and prosper by their adherence. Whilst looking over the list, it may at first, seem off putting when considering the development of your company. With thoughts which you can be forgiven for thinking, ‘would my company require the majority of these elements before my business will become successful’. The answer is yes.


ISO 9001:2000 Headings List

ISO 9001:2000 Headings


1 Scope

1.1 General

1.2 Application


2 Normative reference

3 Terms and definitions

4 Quality Management System

4.1 General requirements

4.2 Documentation requirements

4.2.1 General

4.2.2 Quality Manual

4.2.3 Control of documents

4.2.4 Control of records


5 Management responsibility

5.1 Management commitment

5.2 Customer focus

5.3 Quality policy

5.3 Planning

5.3.1 Quality objectives

5.3.2 Quality management system planning

5.5 Responsibility, authority and communication

5.5.1 Responsibility and authority

5.5.1 Management representative

5.5.2 Internal communication

5.6 Management review

5.6.1 General

5.6.2 Review input

5.6.3 Review output


6 Resource management

6.1 Provision of resources

6.2 Human resources

6.2.1 General

6.2.2 Competence, awareness and training

6.3 Infrastructure

6.4 Work environment


7 Product realisation

7.1 Planning of product realisation

7.2 Customer-related processes

7.2.1 Determination of requirements related to the product

7.2.2 Review of requirements related to the product

7.2.3 Customer communication

7.3 Design and development

7.3.1 Design and development planning

7.3.2 Design and development inputs

7.3.3 Design and development outputs

7.3.4 Design and development review

7.3.5 Design and development verification

7.3.6 Design and development validation

7.3.7 Control of design and development changes

7.4 Purchasing

7.4.1 Purchasing process

7.4.2 Purchasing information

7.4.3 Verification of purchased product

7.5 Production and service provision

7.5.1 Control of production and service provision

7.5.2 Validation of processes for production and service provision

7.5.3 Identification and traceability

7.5.4 Customer property

7.5.5 Preservation of product

7.6 Control of monitoring and measuring devices


8 Measurement, analysis and improvement

8.1 General

8.2 Monitoring and measurement

8.2.1 Customer satisfaction

8.2.2 Internal audit

8.2.3 Monitoring and measurement of processes

8.2.4 Monitoring and measurement of product

8.3 Control of non-conforming product

8.4 Analysis of data

8.5 Improvement

8.5.1 Continual improvement

8.5.2 Corrective action

8.5.3 Preventive action

Managing your business for deveolopment and success

ISO 9001 2000 Management systems

There is no such thing as a business without administration. As your company develops so too will the administration requirement, not only to keep records, but to leave rational trails back to all the activities of the business. We have moved on from the days of having unique and individual company approaches in administration terms. Business today wants to know that your company has all of its activities well-defined and fully assessed, in the policy and procedures that expose your service knowledge. Without knowledge of the activities and service outcomes you are doomed to at best to struggle and stay as you are, at worst, to deliver a poor out-come for You and your Client.

So here are the big secrets to success:

  • Start off with a good product worth selling in a competitive marked place.
  • Make sure you have complete control over the requirements to deliver every time, as an ideal -and when not, have systems to recover the issue.
  • Ensure your approach has your customer’s requirements in ‘mind’ and in ‘practice’.
  • Ensure the procedures are backed-up by well thought out policies and ensure their procedures are in place, to ensure production and service delivery, as well as after sales support, all must exist.
  • To ensure your continued success and development there must be determination and desire to train and evolve.

Note of advice, Reality Pill!

  • Without the determination and desire for continued development, your market/niche will slip away. It’s a matter of business logic and survival. As it is in nature, one animal’s kill, can quickly become another’s lunch. If that instinct to develop and defend is not in you, then stick to your artisan abilities or employment, by which I mean your direct labour value. Be happy with your focus on your personal adventures in life. Business is not for all, it’s a way of life.

As a word of wisdom, “A good man is a happy man, and a happy man is a man who knows his place”.

For those who haven’t been put off, I can confirm one of the great tools that are used by all successful companies whether it is called by one name or another. The name I wish to choose to call it by is its internationally excepted name ISO 9001 2000 or QMS. Quality Management Systems are a wonderful tool kit, for those who fully understand its value and Application. The ISO 9001 2000 tool kit, is the skeleton, on which the successful companies we see growing and succeeding use religiously and their knowledge of their business ‘could not’ exist, without some variant of this system if not the specific item.

Ray Tricker is an excellent author of ISO books on this subject and whilst I will take you through the subject, my offer, is to teach and develop your knowledge in this and other related business practices, on a person to person basis. If you wish to contact me for consultancy on this subject and other matters of business development processes and tools drop me a line and I will contract you directly.

Now obviously there are other elements also, in the ingredients to success. ISO or QMS are where the activity of rational consideration and alteration of practice to best practice begin, in our pursuit of understanding and development. I will leave a short videos at the bottom to illustrate one of those elements from a great thinker W. Edward Deming

I am more than happy to direct my visitors to Ray’s site he is truly a fine gentleman with exceptional knowledge and tools to offer companies looking to develop in this area, as in others. Whilst our interest clash, I have great respect for Ray’s qualities and expertise. Also, in my view, there are great numbers of companies who can profit from such systems and good advice, leaving plenty for all, on the table of opportunities to be shared.

Knowledge and Approach

Dr. Edward Deming was a 91 year old visionary at the time of these videos, who has had his views on business validated by his success in teaching the Japanese managers how to find success. Looking at their production, quality and delivery to the customer, all of the elements that make-up, both best product and best practice. Whilst his tool is recorded statistical data, the uses of that data is for continual improvement of every practice the company undertakes during its existence.

W. Edwards Deming – Part 1

W. Edwards Deming – Part 2

W. Edwards Deming – Part 3

Dr. Deming – The 5 Deadly Diseases 1984

Templates and Tools

Over the coming period ahead I will put a number of Templates and Tools on my site to support you in various areas of both business and home computer activities as well as for those studying. As previously stated in earlier posts I will make these tools available to visitors and if there are any specific requirements feel free to drop me a line.

Starting a Blog

Are you looking around at these sites and keep thinking, ‘I’ll have to get one of these some day’. Well why not today. I’m new to Blogging myself and kept on saying the above, for years, not months. Well listen, WordPress are as good, as site facilities come. They are Helpful, Reliable and the Services are ‘pure quality,’ so have a look at my first Post, Pat Fullerton and start from there.

I guarantee your Blog will be on the air by the time you have prepared your next meal. No money is required. Your account will be up and running in 10 minutes and your Blog within 20 minutes. So here’s the Link Press it and Join the Internet community called Blogsville, (sorry its not true, that’s me playing on words, the term is blogisphere), or begin that little business site you have been talking about. Good Luck, if you do it, drop us a line line and say how it felt.

Oh yes, when you go to my first Post, the help you need is just a few clicks away; just click on the names and see their videos, so no need to read what may feel like abstract text.

Plans running into trouble or planning trouble.

Step forward and tell your story and who knows you may find the answer to your problem without having to consider additional costs to obtain the professional advice or services to resolve the issue.

If not, take a look around, you may get some ideas that help you to make an informed decision, on the best approach to add too what is required to get your project off the ground. What ever that project may be: Planning a Long Vacation, Working on your Home, Planning a House or Real Estate Deal, or Planning your Future Development Training Program, all of these are valid projects, getting them up and running the way you want, now that’s project management.

So feel free to drop in and who knows, that dream may become a reality.

What projects are you considering or are about to start or have already begun? Are you feeling the worries that begin as you get into the project, so not feeling as comfortable as you did when the idea first turned into action?

For those who have started let me see if I can surmise the issue(s) that maybe developing:

  • The degree and quality of the planning is starting to worry you, it’s just not happening as your planning said it would or you believe it should.
  • Your planning is beginning to expose its effects of not including what’s happening to your project and you’re desired outcomes are beginning to feel threatened, due to the many factors and your project planning knowledge isn’t turning it around -and its costing you money and your still loosing control.
  • Your contractors or service suppliers feel ‘too you’, as though their running the show, even if it’s just their knowledge that’s exposing itself, it’s not how it feels to you.
  • Your contingency has gone and the project has just begun.
  • The details and information you have, seem to relate to another project, as it does not relate to yours in its present form, when comparing the two.
  • The project seems to be out of control and taking on a life of its own.

It’s time to not just consider how to take back control, but to actively move on the issues, although not in the manner of a ‘coup’, but, by bringing back the time for communication, evaluation and the qualification your project needs. This is the essence of good project management and the basis of quality delivery.

Handled correctly, by people armed with the knowledge and information, there is no reason for those who are involved, feeling anything but support; once their human response to new and additional involvement has been overcome in their minds; who can be forgiven for feeling threatened by late arrivals, and or revaluation of the plan.

So do what’s right for those and by those whose project and money is being spent. Most of the time, the simple act of communication and qualification of the facts and an agreement by those involved, can begin the process of bringing the project back on line.

At this point in time there is no confirmation that you need an additional party(s) involved to get back on line.

For those who are in that situation, I hope you will see this as an opportunity to clear your mind by explaining or expressing the project problem(s). If a few words of advice or hearing another summary of the issues are sufficient to get your project back on line. Then I’m happy we as a collective can find resolution. By which I mean comments from any participant may find the answer. If there are those out there, who wish to express their project issue(s) then feel free. Who knows, we don’t always know, what we thought we wanted, was not what we wanted, until we spoke to some one about it.

For those who are prepared to read the examples and look at the issues, there are two value warnings, first exposing issues that may be razing their heads -and, the resolution as well as the confidence that is found from the normality realised from the experiences being shared.

Don’t forget feel free to drop in and who knows that dream may become a reality, or those problems solved.


Hello world!

Hi Bloggers and Visitors, this is my new Blog as you can see. I have only just begun to build the site, so please keep looking and keep up with the changes. Hopefully I will be able to point you to both useful Tools, if I haven’t got them myself for supporting your Adventures in guidance or constructive tools, as well as support where I can give it. If you have issues surrounding various subjects like: Construction, Business, Application Tools/Software, I will try to supply the answer. You may be told, ‘I ‘m Sorry, I can only direct you to a thread on the subject’. It’s still worth a try though, isn’t it, ISN’T IT.