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ISO 9001 2000 Headings

Here is a list of the categories and individual areas covered by ISO or QMS systems. By studying the list, you can see that every element involved in Quality Management Systems are accounted for, within the list. The list of items may not completely apply to all companies and unlike earlier ISO systems, there now exists some flexibility. Allowing any company to both, apply and succeed, in qualifying for certification of ISO 9001 2000 and apply the process to their individual company’s needs.


The value in qualifying -and complying with the practise of using this system, will promote the company’s development and confirm to all Clients, that you are capable of interacting to qualified standards of approach. This approach can not be overstated and whilst there may be some, who have ISO certification and are not making best use of its value and importance. There are many companies, who value its importance as a quality management system and prosper by their adherence. Whilst looking over the list, it may at first, seem off putting when considering the development of your company. With thoughts which you can be forgiven for thinking, ‘would my company require the majority of these elements before my business will become successful’. The answer is yes.


ISO 9001:2000 Headings List

ISO 9001:2000 Headings


1 Scope

1.1 General

1.2 Application


2 Normative reference

3 Terms and definitions

4 Quality Management System

4.1 General requirements

4.2 Documentation requirements

4.2.1 General

4.2.2 Quality Manual

4.2.3 Control of documents

4.2.4 Control of records


5 Management responsibility

5.1 Management commitment

5.2 Customer focus

5.3 Quality policy

5.3 Planning

5.3.1 Quality objectives

5.3.2 Quality management system planning

5.5 Responsibility, authority and communication

5.5.1 Responsibility and authority

5.5.1 Management representative

5.5.2 Internal communication

5.6 Management review

5.6.1 General

5.6.2 Review input

5.6.3 Review output


6 Resource management

6.1 Provision of resources

6.2 Human resources

6.2.1 General

6.2.2 Competence, awareness and training

6.3 Infrastructure

6.4 Work environment


7 Product realisation

7.1 Planning of product realisation

7.2 Customer-related processes

7.2.1 Determination of requirements related to the product

7.2.2 Review of requirements related to the product

7.2.3 Customer communication

7.3 Design and development

7.3.1 Design and development planning

7.3.2 Design and development inputs

7.3.3 Design and development outputs

7.3.4 Design and development review

7.3.5 Design and development verification

7.3.6 Design and development validation

7.3.7 Control of design and development changes

7.4 Purchasing

7.4.1 Purchasing process

7.4.2 Purchasing information

7.4.3 Verification of purchased product

7.5 Production and service provision

7.5.1 Control of production and service provision

7.5.2 Validation of processes for production and service provision

7.5.3 Identification and traceability

7.5.4 Customer property

7.5.5 Preservation of product

7.6 Control of monitoring and measuring devices


8 Measurement, analysis and improvement

8.1 General

8.2 Monitoring and measurement

8.2.1 Customer satisfaction

8.2.2 Internal audit

8.2.3 Monitoring and measurement of processes

8.2.4 Monitoring and measurement of product

8.3 Control of non-conforming product

8.4 Analysis of data

8.5 Improvement

8.5.1 Continual improvement

8.5.2 Corrective action

8.5.3 Preventive action

Finances need attension

Here is a tool that will help those who aren’t earning as must as they need and are struggling to understand and come up with a plan for improving their overall income. Its easier to just give you access to the tool and leave you to make sense and use of the object.

You put the values in the ‘boxes,’ which relate you your finances and you can see clearly what the outcomes are at this moment and you can assume different situations to analyse the outcomes. This could be quite important for those who may be considering retraining to increase their opportunities. Evaluating your finance options Permitted is the password for having access to data entry.

Tool for planning

Spreadsheet Tool

This spreadsheet can be used for a number of applications. Its useful for a small business or home budgeting and accounts forecasting. For having a look at that mortgage deal you’ve been offered. For those budding Solicitors for handling their accounts. If your in a situation where you need to keep the Maths, the Document index and filing system in one place, this is for you.

For those looking to put a project or feasibility study together.

When I built this spreadsheet for a specific project, there were so many elements to the project that it just got out of hand. So, I hope you like it and if you do, please don’t copy and send on, allow me to have the visitor, who knows they may like the site and return. If your friends or family can make use of it, that’s great! Also if a long the way, you need a little adaptation to the object or you have an issue, drop me a line and I’ll see what I can do. Just Click . Password ‘Permitted’ will allow data input.


When you open the particular template sheet go to the top left hand corner and press on the corner header box. This will change the colour of the sheet high lighting the full sheet. Press the keypad to trigger the password box and enter the password. Now your ready to work with the sheet. Some sheets may require you to point precisely to the start point and then, by dragging the mouse down to the end position where you wish to but in your data.

REMEMBER when you make use of the remote access file storage and display services, you must remember to keep copies as backups. The great value in these services do not include guaranteed storage, its the individual’s responsibility to have Best Practice with their protection of valuable personal files; just remember why we have insurance on our cars and Homes -you just don’t know what might happen tomorrow!

Study techniques, Tools

Tony Buzan is an individual whose books should be read, by everyone. From preparing yourself to get back into work or education techniques or just sharpening up your feeling of confidence in the works place. Repairing your confidence in your ability. When you have begun formal studies, it is great for giving you techniques around recall for those heavy learning periods and for handling those exams. Here is a short Video of one of his tools. Buy one of his books -Making the Most of your Mind, was my favourite.

Starting a Blog

Are you looking around at these sites and keep thinking, ‘I’ll have to get one of these some day’. Well why not today. I’m new to Blogging myself and kept on saying the above, for years, not months. Well listen, WordPress are as good, as site facilities come. They are Helpful, Reliable and the Services are ‘pure quality,’ so have a look at my first Post, Pat Fullerton and start from there.

I guarantee your Blog will be on the air by the time you have prepared your next meal. No money is required. Your account will be up and running in 10 minutes and your Blog within 20 minutes. So here’s the Link Press it and Join the Internet community called Blogsville, (sorry its not true, that’s me playing on words, the term is blogisphere), or begin that little business site you have been talking about. Good Luck, if you do it, drop us a line line and say how it felt.

Oh yes, when you go to my first Post, the help you need is just a few clicks away; just click on the names and see their videos, so no need to read what may feel like abstract text.

Plans running into trouble or planning trouble.

Step forward and tell your story and who knows you may find the answer to your problem without having to consider additional costs to obtain the professional advice or services to resolve the issue.

If not, take a look around, you may get some ideas that help you to make an informed decision, on the best approach to add too what is required to get your project off the ground. What ever that project may be: Planning a Long Vacation, Working on your Home, Planning a House or Real Estate Deal, or Planning your Future Development Training Program, all of these are valid projects, getting them up and running the way you want, now that’s project management.

So feel free to drop in and who knows, that dream may become a reality.

What projects are you considering or are about to start or have already begun? Are you feeling the worries that begin as you get into the project, so not feeling as comfortable as you did when the idea first turned into action?

For those who have started let me see if I can surmise the issue(s) that maybe developing:

  • The degree and quality of the planning is starting to worry you, it’s just not happening as your planning said it would or you believe it should.
  • Your planning is beginning to expose its effects of not including what’s happening to your project and you’re desired outcomes are beginning to feel threatened, due to the many factors and your project planning knowledge isn’t turning it around -and its costing you money and your still loosing control.
  • Your contractors or service suppliers feel ‘too you’, as though their running the show, even if it’s just their knowledge that’s exposing itself, it’s not how it feels to you.
  • Your contingency has gone and the project has just begun.
  • The details and information you have, seem to relate to another project, as it does not relate to yours in its present form, when comparing the two.
  • The project seems to be out of control and taking on a life of its own.

It’s time to not just consider how to take back control, but to actively move on the issues, although not in the manner of a ‘coup’, but, by bringing back the time for communication, evaluation and the qualification your project needs. This is the essence of good project management and the basis of quality delivery.

Handled correctly, by people armed with the knowledge and information, there is no reason for those who are involved, feeling anything but support; once their human response to new and additional involvement has been overcome in their minds; who can be forgiven for feeling threatened by late arrivals, and or revaluation of the plan.

So do what’s right for those and by those whose project and money is being spent. Most of the time, the simple act of communication and qualification of the facts and an agreement by those involved, can begin the process of bringing the project back on line.

At this point in time there is no confirmation that you need an additional party(s) involved to get back on line.

For those who are in that situation, I hope you will see this as an opportunity to clear your mind by explaining or expressing the project problem(s). If a few words of advice or hearing another summary of the issues are sufficient to get your project back on line. Then I’m happy we as a collective can find resolution. By which I mean comments from any participant may find the answer. If there are those out there, who wish to express their project issue(s) then feel free. Who knows, we don’t always know, what we thought we wanted, was not what we wanted, until we spoke to some one about it.

For those who are prepared to read the examples and look at the issues, there are two value warnings, first exposing issues that may be razing their heads -and, the resolution as well as the confidence that is found from the normality realised from the experiences being shared.

Don’t forget feel free to drop in and who knows that dream may become a reality, or those problems solved.